Frequently Asked Questions (FAQ)

General Information

Who is Coaxcorp?

Coaxcorp is a Swiss company established in 2016, based in Switzerland. We specialize in online systems and trading, dedicated to providing innovative solutions and services.

What is Coaxcorp Small Business Suite?

The Coaxcorp Small Business Suite encompasses a range of online systems that provide essential tools for small businesses. This comprehensive suite includes features such as a customizable website, online appointment scheduling, customer communication capabilities, and business reporting functionalities. Tailored to meet the needs of various industries, the suite caters to businesses such as restaurants, garages, hair salons, plumbers, electricians, construction companies, and accountants.

What is Coaxcorp Studio?

Coaxcorp Studio is an integral component of the Coaxcorp Small Business Suite, offering a comprehensive set of tools and services designed for hair salons. This suite includes a feature-rich website and essential business management tools, encompassing online appointment scheduling, effective communication with customers, and insightful business reports.

How can I start using Coaxcorp Studio?

Coaxcorp Studio operates as an online software available through a subscription-based model. Visit coaxcorp.ch for current pricing and offers.

Is technical expertise or knowledge of computer programming languages required to set up my website?

Absolutely not. You don't need any technical knowledge or programming skills to set up or maintain your website with Coaxcorp Studio.

Does Coaxcorp Studio support multiple languages?

Coaxcorp Studio is inherently a multi-lingual software, supporting up to three languages simultaneously for both the website and management software.

How do I install Coaxcorp Studio?

You don't need to install Coaxcorp Studio or perform any technical tasks. Simply visit coaxcorp.ch, provide your email address, run the configuration wizard, and your website will be up and running in less than an hour.

How much does Coaxcorp Studio cost?

Coaxcorp Studio operates on a monthly subscription model, with the actual cost varying based on the region, country, and currency. As a reference, the subscription cost is comparable to a fraction of a single haircut, typically around EUR 20. Visit coaxcorp.ch for exact pricing.

Can I try Coaxcorp Studio before subscribing?

Absolutely. You can try Coaxcorp Studio for one month without any obligations, credit card details, or similar requirements.

Is my subscription price fixed, or are there additional hidden costs?

The subscription price is fixed for 12 months. Prices may be revised if there is a substantial change in taxation, inflation, etc., in your country. However, we will not surprise you with a doubled price next year. As for hidden costs, there aren't any. We offer a few premium services, which are all clearly documented and optional, mostly covering our costs only.

Will Coaxcorp Studio operate with sufficient speed and efficiency for my salon located in Country A on Continent B?

Coaxcorp Studio operates on servers located across four continents in key locations. Rest assured, you don't need to worry about the site's physical location – it is designed to run flawlessly and efficiently wherever it is hosted and wherever you are located.

Do I need hosting services for Coaxcorp Studio?

No worries! You won't need to host Coaxcorp Studio yourself. We'll handle the hosting for you, eliminating the need for you to deal with any IT-related tasks. We've got the technical details covered.

Is my website secure?

Your website will be hosted on a secure server, utilizing proprietary software that is unfamiliar to hackers and secured with an SSL connection. Rest assured, you don't need to worry about the technical details – we've got it covered for you.

Do I need a domain for my website?

While having your own domain is preferable, the answer is no – you don't need one. If you don't have or don't want to use your own domain name, we will provide a generic domain for you.

Can you help me with buying my own domain?

Absolutely! For just a few dollars or euros per month, we can register, host, and integrate your own domain seamlessly with Coaxcorp Studio.

Can I use my existing domain with Coaxcorp Studio?

Absolutely! We will provide you with precise instructions on how to configure your domain for Coaxcorp Studio.

Is it possible to cancel my subscription to Coaxcorp Studio?

You can cancel your Coaxcorp Studio subscription at any time, and there will be no consequences for doing so.

What type of support is provided once I subscribe?

You will receive free and full-time chat or email support at no additional cost. Phone support is available as a premium service with an additional fee. Additionally, you'll be entitled to eight hours of free work order for customization and setup upon subscription, along with one hour of free work order every month thereafter.

What is a free Work Order Hour?

A free work order hour refers to one hour of development work that we undertake for you. You can utilize these hours for tasks such as digitizing your logo, configuring your services, setting up custom sections, or any other task that we can assist you with and you prefer not to handle yourself.

Why do you offer free work hours?

Our aim is to ensure you are free from technical details and get up and running as quickly as possible.

Will my information be backed up?

Your information will be regularly backed up at no additional cost. In the event of any issues, you can revert to backups from this morning, yesterday, the beginning of the week, or the beginning of the month.

Website Content

Will my website look the same with another Coaxcorp Studio client?

Coaxcorp Studio websites are highly customizable, offering thousands of combinations, making it unlikely for two sites to be identical.

Am I able to modify the text content on the website?

You have the ability to customize every text element on the website in all available languages.

Am I allowed to use my own images for the main image, services, etc.?

All images for the content are customizable. You can upload your own images in all cases, and if you prefer, you can select from the images provided by Coaxcorp Studio where applicable.

Is there a specific order I need to follow when displaying various sections of the website?

No, you have the freedom to rearrange the order of website components, which we refer to as sections, based on your business needs and personal preference.

If there's a specific page component or functionality that I need but isn't currently offered by Coaxcorp Studio, can it be developed for me?

Yes, Coaxcorp Studio offers custom sections for displaying unique content, such as advertisements for local charities, announcements for events, holiday celebrations, etc. If the requested feature requires programming, you have access to setup and monthly free work hours. You can request us to develop these additions at no additional cost.

Can I use a language which is not supported by Coaxcorp Studio?

Yes, your website can use the unsupported language, but you'll need to handle the translation yourself. The Owner's Portal, which is the management software, cannot accommodate unsupported languages.

Is it easy to customize the website?

We believe that customizing your website is extremely easy. We hide advanced options for beginners to prevent overwhelming them, but once enabled, customers quickly adapt. And don't forget about the free work hours. You can always tell us what customizations you want, and we'll do it for you—for free.

Can you design a custom site theme for me by integrating specific features from existing themes?

Of course! You can utilize your allocated free work hours and we can customize a site theme for you by combining specific features from existing themes. Just let us know which features you'd like to include, and we'll tailor the theme to your preferences.

Are there animations on the website?

We've incorporated animations and parallax effects into the website, but excessive movement can distract your visitors and impede information conveyance. By default, we've disabled all animations with our standard themes. However, feel free to enable them if you prefer. We've mostly retained the eye-catching, but less distracting parallax effect on the main image.

Which components/sections/elements does the website offer?

Here is what we offer: Enterprise Slideshow, Video Presentation, Services, Team, Featured, Hair Color Catalog, Contact, Directions, Social Media, Working Hours, Testimonials, Blog, Products, Picture Gallery, YouTube Video, Instagram Gallery, Branches, Custom Sections.

Can customers book an appointment online?

Absolutely! With Coaxcorp Studio, customers have the convenience of booking appointments online at their own leisure, making it easy and accessible for them to manage their schedules.

Can customers cancel an appointment online?

Yes. Customers can easily cancel their appointments online, providing them with the flexibility and convenience to manage their schedules hassle-free.

How are online appointments made?

Customers can choose their preferred service, stylist, and appointment time directly on the website. Additionally, we offer reminders through the website interface and premium SMS services for appointment confirmation and reminders.

Why are there no email reminders for the customer?

The primary mode of communication for hair salons is phone calls. We've streamlined our system to prioritize direct and efficient contact via phone numbers, recognizing that emails can often be overlooked or relegated to spam folders. We also find collecting and maintaining email addresses from customers for just hair styling is excessive. By focusing on phone-based interactions, we ensure reliable communication channels that resonate with the immediacy and personal touch required in the salon industry.

Can customers still call and book an appointment over the phone?

Certainly. Customers have the option to call the salon directly to book an appointment. During the call, salon staff will assist customers in selecting the desired date, time, service, and stylist, recording the appointment details manually, in the calendar.

Must I use the calendar provided by Coaxcorp Studio?

No, you can continue using your existing calendar system. However, automated online bookings won't be feasible as the system won't be able to identify available time slots for stylists.

Can anyone hack or abuse the online appointments?

Online security is always a concern, but it's worth noting that the risk of prank bookings or abuse exists regardless of whether appointments are made online or over the phone. While we've implemented safeguards to mitigate abuse, it's advisable to follow your usual protocol when a new customer with an unknown phone number makes an online booking. For added assurance, consider contacting them directly to confirm the appointment.

Can customers call the salon from the website?

Customers can initiate a phone call or send emails to your salon by tapping on the phone numbers, email addresses, or contact icons displayed on the page.

Can customers send messages to the salon from the website?

Yes, customers can send messages directly from the website.

Can the website provide live navigation guidance to customers?

Customers can tap on the location map, which integrates with Google Maps, to receive navigation assistance.

Can I add a service which is not included in the standard list of services?

Absolutely! You can easily add specialized services like house calls for haircuts or specific makeup options to cater to diverse customer needs.

Can I use my pictures for services?

Certainly! You have full control over the images displayed on your website, ensuring they align with your salon's branding and the preferences of your clientele. Just ensure you have the necessary permissions before using any customer images.

Is it possible to incorporate videos into the website?

Before we answer the question, it's important to note that videos can be impactful if they are professionally made. And the answer. Yes. The website provides versatile options for incorporating videos into your salon's online presence. You can utilize the Video Presentation Section to feature a compelling video. Secondly, a video can be used in place of the main page image, setting the tone and atmosphere for visitors. Another option is to use the Youtube Video Section, which allows you to showcase a single video. And finally, custom sections offer the flexibility to include multiple videos from various sources such as YouTube, Instagram, and more. If you're unsure how to do this, you can utilize your free work hours, and we'll handle it for you.

Is it possible to integrate my Instagram feed into the website?

You can easily display a single Instagram post using the Instagram Gallery Section. However, integrating your entire Instagram feed is a more complex process, involving frequent sharing and confirming temporary and more permanent Instagram keys. You could attempt this technically demanding process yourself or share your password with someone who can handle it, though we don't recommend either approach. Alternatively, we offer a premium service that scans your feed outside of Instagram and displays the content through a third party. However, considering the seamless integration of the Picture Gallery section with the website, using Instagram may not be necessary.

Can customers post nasty reviews?

No, the Testimonials Section only allows you to enter reviews; customers cannot submit their own testimonials directly.

Can inappropriate or offensive comments be posted on the blog?

No, the blog section is not interactive, so it doesn't allow replies. Only you can post blog entries.

Is there a risk of encountering inappropriate comments or content when following a social media profile link?

Indeed, the response is evident, yet it's worth addressing. We have no authority over third-party social media platforms. Consequently, depending on their policies and controls, various content may be encountered.

Can people find my website with Google Search?

Absolutely. Your website is optimized for search engines, meaning it can be indexed and displayed in search results. However, achieving a higher ranking requires ongoing efforts in search engine optimization (SEO), which involves various techniques and strategies to improve your website's visibility and ranking in search results. We'll handle all the tasks necessary to boost your ranking, even without you noticing it.

My emails from my domain end up in customers' spam folder. Why?

Email systems have become highly cautious due to widespread abuse, often leading legitimate emails to be filtered into spam folders. While we implement measures to ensure proper email delivery, it may take time to establish trust with email servers and prevent your domain from being flagged as spam. Rest assured, we're committed to working diligently to maintain email deliverability and build trust with email service providers.

Should I advertise my website?

Our recommendation is to promote your salon, highlighting its website, rather than promoting the website itself. Platforms like Google Business, Meta Business for Facebook and Instagram, or similar sites offer targeted advertising options. You can direct potential customers to your website using call-to-action PagBtns like "Learn More", maximizing your reach and engagement.

Managing Your Salon

Which tools does Coaxcorp Studio offer to help me manage my business?

Coaxcorp Studio provides essential tools like a business calendar and comprehensive reports to effectively manage your salon operations.

What is in the business calendar?

The business calendar in Coaxcorp Studio encompasses a wide range of events, including appointments made by customers, manually added appointments, vacations, public holidays, and any scheduled closures for your company.

Can I track my staff's attendance with the Business Calendar?

Indeed, within the business calendar, you can meticulously monitor various aspects of each employee's schedule, such as their busy periods, non-service working hours, vacation days, sick leave, official downtimes if not working full-time, and instances when they do not report to work as scheduled.

Can I monitor events beyond salon premises using the Business Calendar?

While it's technically possible, the Business Calendar is primarily designed for salon-related activities, not as a comprehensive personal organizer. It lacks features like alerts, meeting planning, and recurring events typically found in dedicated personal calendar tools.

How do I introduce a customer to Coaxcorp Studio?

Customers are automatically added to the customer list upon booking an appointment or sending a message through the website. Additionally, you have the ability to manually add, delete, or modify customer information as needed.

Can I see who visited the website?

You can track the number of visitors and visits to your site and their interactions, including their IP addresses. However, unless they are recorded customers, you won't have access to their personal identities.

Can I block someone who keeps abusing the website?

Yes, you have the ability to block the IP address of any abusive users. If you encounter any difficulties in doing so, please let us know, and we will do it for you.

Can I see how efficient my staff is?

Coaxcorp Studio provides a resource utilization report, offering insights into an employee's activity such as their level of occupation, instances of sick leave, vacation and occurrences of absence from work.

Can I maintain a newsletter or a mailing list?

Coaxcorp Studio doesn't collect or maintain customer email addresses, as emails aren't the primary communication tool for hair salons — phones are. Many emails related to newsletters or mailing lists are often blocked or routed to spam folders. As an alternative, we offer a paid SMS service that you can use for communication with customers in this manner.

I require a specific report. Could you create it for me?

Certainly. You can utilize your allocated free work hours for the creation of the report.